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If you have forgotten your username or password, do not fret, help is only an e-mail away. Simply click on the "Password Reminder" link, type your e-mail address into the blank provided, and click on the "Continue" button. Both your username and password will be e-mailed to you almost immediately. Make sure you are using the exact address you used to sign up. If you do not know which e-mail address you signed up with, you can contact Mission Control at 1-800-965-3763 or by e-mail at firstname.lastname@example.org.
The "Online Help" link will take you to this help section.